1. Who we are
Moonsy Pty Ltd is a creative brand and digital studio based in Perth, Western Australia. We provide branding, design, web and digital strategy services to clients across Australia. You can reach us at ceo@moonsy.site with any questions about this policy or how we handle your personal information.
2. The Australian Privacy Principles
We are bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles contained within it. The APPs govern how we collect, hold, use, disclose and secure personal information, and give you rights to access and correct the information we hold about you.
3. What personal information we collect
The types of personal information we may collect include:
- Your name, business name and contact details (such as your email address) when you enquire about our services, request a quote, or engage us on a project;
- Details of your project brief, business goals and brand materials that you choose to share with us for the purpose of delivering our services;
- Billing and payment-related information necessary to invoice and receive payment for our services;
- Communications between you and our team, including emails and messages relating to your enquiry or project;
- Technical information such as browser type and pages visited, if analytics are used on our website.
Where lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in most cases we require your contact details to respond to enquiries and deliver our services.
4. How we collect personal information
We generally collect personal information directly from you, for example when you:
- Submit an enquiry or quote request through our website;
- Send us an email;
- Speak with our team about a potential or current project;
- Provide briefs, files or brand assets as part of an engagement.
We may also collect limited information automatically when you visit our website, such as via cookies or analytics tools, to help us understand how the site is used and improve it.
5. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information so that we can:
- Respond to your enquiries and provide quotes;
- Deliver the creative, brand and digital services you have engaged us for;
- Manage our business relationship with you, including invoicing and project administration;
- Communicate with you about your project, including progress updates and approvals;
- Improve our website, services and client experience;
- Meet our legal, accounting and regulatory obligations.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection, unless you have consented to that other use, or the use is permitted or required by law.
6. Disclosure of personal information
We do not sell, rent or trade your personal information. We may disclose personal information to third parties where reasonably necessary for the purposes outlined in this policy, including:
- Service providers who support our business operations, such as website hosting, email, cloud storage, analytics and payment processing providers;
- Professional advisers, such as accountants or auditors, where required;
- Government agencies, regulators or law enforcement bodies where we are required or authorised by law.
Some of these third-party providers may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the APPs.
7. Quality and security of personal information
We take reasonable steps to ensure that the personal information we collect is accurate, complete and up to date. We also take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using password protection, restricted access to files and secure storage practices.
When personal information is no longer required for the purpose for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.
8. Access to and correction of your personal information
You have a right under the APPs to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@moonsy.site. We will respond to your request within a reasonable period. There is generally no charge for accessing or correcting your personal information, although we may charge a reasonable fee where access requires significant time or resources to provide.
In limited circumstances, we may decline a request for access where permitted by the Privacy Act, and if so, we will explain the reasons and how you can complain about our decision.
9. Complaints and enquiries
If you have a question about this policy, or you believe we have breached the APPs or the Privacy Act in handling your personal information, please contact us in the first instance:
Email: ceo@moonsy.site
Please include enough detail for us to investigate your complaint. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.
10. Cookies and website analytics
Our website may use cookies and similar technologies to support site functionality and to gather general, de-identified usage statistics. Most browsers allow you to refuse cookies or delete them through your browser settings; doing so will not prevent you from accessing our website, though some features may not function as intended.
11. Direct marketing
We may use your contact details to send you occasional updates about our services or relevant news, where you would reasonably expect this or have consented. Every marketing communication we send will include a simple way to opt out, and you can ask us at any time, by emailing ceo@moonsy.site, not to receive direct marketing communications.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page. This policy was last updated in 2025.
13. How to contact us
For any questions, requests or complaints regarding privacy, please contact:
Moonsy Pty Ltd
ABN 95 701 495 454
Perth, Western Australia
Email: ceo@moonsy.site
Website: moonsy.site